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Strategic
Planning
Strategic Planning
We work with clients to design and develop strategies that support age-friendly and inclusive businesses and communities.
Age-Friendly Communities
Building Age-Friendly
Communities
We support municipalities and developers to plan and build age-friendly communities.
Policy and Procedure Development
We specialize in drafting policies for highly visible programs and services that support vulnerable populations, such as seniors and people with disabilities.
User Experience Audit
We identify pain points in your customers’ journey and built environment, and recommend areas for improvement.
Customer Journey Mapping
We apply user experience audits, customer feedback and updated policies to create an improved end-to-end customer experience.
Stakeholder Engagement
We lead large scale stakeholder engagements to identify needs and design programs that deliver a consistent experience for all users.
Accessibility Training
We provide accessibility training for employees to increase awareness and sensitivity and support inclusion initiatives.
Group Facilitation
We lead group facilitation exercises with employees, customers and clients to identify areas for improvement.
