Strategic Planning

We work with clients to design and develop strategies that support age-friendly and inclusive businesses and communities.  

Strategic

Planning

Building Age-Friendly

Communities

We support municipalities and developers to plan and build age-friendly communities.

Age-Friendly Communities

Policy and Procedure Development

We specialize in drafting policies for highly visible programs and services that support vulnerable populations, such as seniors and people with disabilities. 

Policy and Procedure Development

User Experience Audit

We identify pain points in your customers’ journey and built environment, and  recommend areas for improvement.  

User Experience Audit

Customer Journey Mapping

We apply user experience audits, customer feedback and updated policies to create an improved end-to-end customer experience. 

Customer Journey Mapping

Stakeholder Engagement

We lead large scale stakeholder engagements to identify needs and design programs that deliver a consistent experience for all users.  

Stakeholder Engagement

Accessibility Training 

We provide accessibility training for employees to increase awareness and sensitivity and support inclusion initiatives. 

Accessibility Training

Group Facilitation

We lead group facilitation exercises with employees, customers and clients to identify areas for improvement.  

Group Facilitation